The NBC Bay Area Responds team is hearing from many travelers who've run into trouble rescheduling or canceling Asia trips over coronavirus fears.
While we've been successful in helping some of these families recover more than $10,000 since January, we aren't always successful. In some cases, airlines, cruise lines, hotels, and even travel insurance providers aren't budging.
Hiep Nguyen encountered that problem himself. He was supposed to be in Vietnam this week with his wife, visiting family. But the spread of coronavirus to Vietnam made him decide to stay home in Milpitas.
市中心：
-观前街距离酒店10.5公里；步行至醋坊桥观前街东站，乘坐178路,在国际大厦西站下车，步行至苏绣路站，换乘苏州园区二号专(或258),在圆融时代广场旺墩路站下车，步行约340米。乘坐出租车约27元。
机场：
-虹桥机场距离酒店70公里；乘出租车约60分钟可到酒店。
-上海浦东机场距离酒店120公里；乘出租车约120分钟可到酒店。
火车站：
-苏州北站距离酒店6.2公里；步行至扬东路站，乘坐苏州园区二号专(或258),在圆融时代广场旺墩路站下车，步行约350米。乘坐出租车约17元。
-苏州火车站距离酒店13.8公里；步行至火车站，乘坐快线二号,在现代大道华池街站下车，步行至国际博览中心东站，换乘156路(或108),在圆融时代广场旺墩路站下车，步行约280米。乘坐出租车约34元。
-苏州新区站距离酒店25.7公里；步行至惠丰花园东站，乘坐85路,在虎丘立交桥东站下车，换乘10路,在向阳桥南站下车，换乘156路,在圆融时代广场旺墩路站下车，步行约280米。乘坐出租车约60元。
-苏州园区站距离酒店4.4公里；步行至沪宁城铁园区站，乘坐115路,在旺墩路站下车，步行至旺墩路星湖街西站，换乘156路(或219),在圆融时代广场旺墩路站下车，步行约300米。乘坐出租车约13元。
所属商业区：工业园区金鸡湖东/诚品书店
酒店区域：工业园区
酒店地址： 江苏省 · 苏州 · 工业园区 · 金鸡湖畔旺墩路288号